FAQ's

**How do I contact Verbena Products LLC?

You may contact us via email verbenaproducts@gmail.com, via our toll free number 1-888-909-9950 or if available via live chat. For less urgent inquiries, you may contact us via mail at:

Verbena Products, LLC PO Box 145358 Coral Gables, Fl. 33114

**How long does it take to process my order?

Orders received by 10 AM M-F, are generally shipped same day.

**How much does shipping Cost?

Shipping is determined by the weight and shipping location of the order. Our system will calculate shipping for you before your checkout is complete.

**How do I track my order?

You will receive an email confirmation from us with your shipping details and tracking number. You may also track your order by using our “Track your order” feature on our home page.

**What is the return policy?

We allow returns as shown below: After receiving the item, contact us within 14 days for a full refund. • *Refund will be given as Money Back. • *Return shipping is to be paid by buyer Return policy details: We accept returns for UNUSED items EXCEPT COSMETICS. COSMETICS ARE NON RETURNABLE UNDER ANY CIRCUMSTANCE. PLEASE MAKE SURE OF YOUR COSMETIC PURCHASE BEFORE YOU PRESS THE BUY BUTTON.

Please email us at verbenaproducts@gmail.com for an RMA # and return shipping instructions.

All returns must be requested within 14 days of purchase. We strongly suggest that returns be sent with signature confirmation. Return shipping to be paid by buyer.

**If I encounter an error on the website who do I contact?

You may contact us via email at verbenaproducts@gmail.com or telephone at 1-888-909-9950

**What browsers are supported by Verbena Products LLC?

We support all popular browsers such as Explorer, Chrome, Firefox and Safari

**How do I reset my password:

You may reset your password directly on our site. When you try to login and enter your user name, a link will appears that allows you to request a password change.

**Cannot find an answer to my question:

Call us at 1-888-909-9950 or contact us via email at verbenaproducts@gmail.com